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Pre-Return Authorization Form
In-warranty failure and 30-day money-back returns**If you would like to view and use this form in PDF format click here **
1. If requesting to return a product, please complete all information and submit this form. 2. Once the form is received, it will be reviewed and responded to promptly with a disposition. 3. Upon receipt of an RA number, please follow the steps on the attached return guidelines. 4. Review our Warranty and Returns information Marathon motors cannot be returned to AutomationDirect. For motor returns please contact Marathon Electric Sales and Support: Marathon Electric Sales Support Suspected defective IronHorse motors 50hp and larger must be inspected and serviced by an EASA-approved motor shop. This requires authorization from our technical support staff to initiate such service. Search here to find a local shop nearest you: http://www.easa.com. All Drives, Motors, Cirronet radio modems, C-More panels, and EZTouch panels require approval from our technical support staff prior to receiving a repair or return authorization. Please call (800) 633-0405 for approval on these products. Do not use this form for these products! (This form applies for USA and Canada customers only.) In-warranty failure and 30-day money-back returns**If you would like to view and use this form in PDF format click here**
1. If requesting to return a product, please complete all information and submit this form. 2. Once the form is received, it will be reviewed and responded to promptly with a disposition. 3. Upon receipt of an RA number, please follow the steps on the attached return guidelines. 4. Review our Warranty and Returns information Marathon motors cannot be returned to AutomationDirect. For motor returns please contact Marathon Electric Sales and Support: Marathon Electric Sales Support Suspected defective IronHorse motors 50hp and larger must be inspected and serviced by an EASA-approved motor shop. This requires authorization from our technical support staff to initiate such service. Search here to find a local shop nearest you: http://www.easa.com. All Drives, Motors, Cirronet radio modems, C-More panels, and EZTouch panels require approval from our technical support staff prior to receiving a repair or return authorization. Please call (800) 633-0405 for approval on these products. Do not use this form for these products! (This form applies for USA and Canada customers only.) |
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