* E-mail address used on the original guest order:
* Shipping Zip or Postal Code of the original guest order:
Before you request a return:
Marathon motors cannot be returned to AutomationDirect. For motor returns please contact
Marathon Electric Sales and Support:
Marathon Electric Support
Suspected defective IronHorse motors 50hp and larger must be inspected and serviced by an
EASA-approved motor shop. This requires authorization from our technical support staff to initiate such service.
Search here to find a local shop nearest you: http://www.easa.com.
Return Authorizations are sent via e-mail and/or fax.
If you do not receive your RMA paperwork shortly, please check your e-mail "spam" folder and settings.
You will also be able to reprint RMA paperwork from this website once the RMA has been processed.
Check our Returns FAQ for answers to the most common questions about the returns process.
Select 30-day Return
AutomationDirect offers a 30-day money-back period on all products except
Marathon Electric motors and refurbished products, beginning
10 days after the date of the invoice. This grace period provides
ample time for you to receive the product. Products must be
returned in the original boxes in like-new condition.
PLEASE NOTE: This option is not for defective returns.
Please use the "In-Warranty Failure Return" option below for defective items.
Select In-Warranty Failure Return
* Enter the part number you wish to return.