welcome to AutomationDirect help this information is intended to assist you in logging into the webstore to look into your AutomationDirect web account you must first select the Login link on the green shopping toolbar at the top of the page next enter your username and password and click on the login button if you're the only person registered on the account you can use your customer number asking the user name forgot your password if you find that you cannot login to the web store with the username and password you entered click on the link click here next to forget password to reset your password into your customer number username or email address and press Continue if you've entered the correct information your account information and new password will be sent to the email address you provide in if the information is left blank and you select Continue you'll get the following message: if you answered the question incorrectly following message will appear if you answered the challenge question correctly you'll get the following message: indicating that your account information a new pattern has been email to your email address still having problems or have questions give us a call at 1-800-633-0405 select option 2 for sales then 3 for the web team