What our customers are saying
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"I have had great experiences with AutomationDirect; from the times that I have had to contact customer service with questions regarding VFD compatibility to purchasing of components to get my shop squared away. I would recommend AutomationDirect to anyone who needs to get their machinery up and running. The selection of products to the available / knowledgeable staff, when it comes time to verify something is in stock or will be compatible with the setup you are designing or repairing, is untouchable by any competitors I have dealt with in the past.
Keep up the great work and thank you all for the great products and services offered."
- James in HARVEST, AL
"Dealing with AutomationDirect is as simple as it can get.
You can save carts so it makes it easy to reorder same items later on as you needed.
Shipping is free and they do process orders quickly.
As far as customer service goes, they do address customer complains quickly and professionally.
I can only recommend to use this company for your controls project. Price is great, shipping is fast, great quality."
- Zoltan in ORANGE PARK, FL
"Automation direct is the one place I can always go to when I need anything related to automation and controls equipment. We have used a variety of equipment that is controlled with Click and Productivity, utilizing these systems makes for easy programing and getting smaller equipment up and running much faster.
Customer support is beyond great and is always there when needed. AD is always a place I can go to when I need product and get the product fast. "
- Trevor in RICHTON PARK, IL
"I have been using AutomationDirect since 1994 (then known as PLC Direct). Then, as now, I was always impressed with the quality of their products and service. As they have expanded and their product offerings have grown, their service and technical support has kept right up. Through working for three companies, I still have their first catalog and I plan on being a loyal customer for many years to come. For almost 30 years, they have been my go to automation supplier."
- Daniel in ELIZABETHVILLE, PA
"I've been installing, programming and selling AD products for 20+ years, and have worked with them even longer. Their customer support is outstanding! I tell all my customers that there is no better customer support out there. Documentation is key to this line of work, and I can always find what I need on the website, readily available for download. Don't let the inexpensive price tags fool you! These guys make top quality hardware and software."
- Jody in MORGANTON, NC
"I have been purchasing and using electrical and mechanical components (PLCs, HMIs, sensors, motor control, motors, gearboxes, etc.) on machinery of my design for over 40-years, and in that time Automation Direct has been my go to source for the last 10. Why? Because their products are affordable, technical support & programming software is free, the quality and lifespan of the product is just the same if not better than those from Rockwell, Baldor, and Boston Gear, and the product is readily available with 2-day free shipping.
A quick example of affordability is a project I'm doing now. Customer insists on Allen-Bradley ControlLogix platform. The "most affordable" of that brand that is available is over $1,600.00! I could easily do this project with a Productivity 1000 (aka P1K) for about $350.00. Next, the customer insists on a Panelview Plus HMI. Well, that's going to be close to $1,000, when with a C-more EA9 I could do for less than $500. And is the customer getting a better product? In my opinion, no. The P1K and C-more will be just as reliable. Plus, if the customer ever needs assistance, he can call technical support at Automation Direct and get it for free without need of a "Tech Connect" contract.
In my opinion Automation Direct is one of the best vendors I work with. Give them the opportunity and you may find this, too."
- Todd in RANCHO CUCAMONGA, CA
"For the last 6 years and through many different industries, Automation Direct has always been there when I needed them. Maintaining and repairing automated production machinery is stressful and expensive. Automation Direct saves you money on the front end by giving their customers excellent pricing relative to the inflated costs of buying proprietary components directly from a manufacturer. This is only half of the equation though, The real benefit this company offers is availability. Saving money on parts is great, but preventing my machines from being down for extended periods of time is greater. The customer support is excellent and they will always do their best to take care of you, The free training and product videos also add a ton of value to their offerings. Buy from them and you will not be dissapointed!"
- Chris in PORTLAND, OR
"Automation Direct is my go-to source for all of my automation needs.
From the free training they offer to the simple things like including pictures of everything that gets included in the box of what you order. Automation Direct is a step above the competition."
- Joshua in SCOTTSDALE, AZ
"My employer has been using Automation Direct products of some kind for nearly every project. Now, I use Automation Direct myself for every project also. They're reliable, affordable, and almost always available. I've called their tech support for PLC and C-More help, and have always reached a person that was polite, professional, and knowledgeable. None of my questions went unanswered or problems unresolved. I would absolutely recommend Automation Direct to anyone in the controls industry."
- Ryan in MUSKEGON, MI
"I run an automation company. We deploy robots, automation and build UL industrial panels. Many of the devices we use come from Automation Direct. In my company we think of everything in terms of it being "Maintenance-Centric". In other words, if it fails to perform in every way for our customer, then we have failed them in providing an automation solution. That is how you go out of business. Luckily, Automation Direct has tech support that is un-matched in this industry. None of the "Big Automation Suppliers" give a hoot about companies like mine even though we probably represent 95% of all automation deployed. Getting tech support from them is a series of hoops and transfers, discontinued or out of stock products and THE WAITING. Am I right? Is that annoying or what? LAZY is what I call the tech support at those companies. Yes I said it. It is true. What made Automation exciting is still alive at Automation Direct's tech support department.
With Automation Direct you get the best tech support I have ever experienced in more than 48 years of automation work. I coined the phrase "Maintenance-Centric" many years ago to describe how we design our solutions. Our solutions allow quick repairs, interchangeability and design with regards to maintenance. Automation Direct Tech Support is an example of a Maintenance-Centric approach. I learn something every time I call them. My company thanks you guys and gals every day for making this available to companies like mine. Automation Direct is my secret to success."
- Jerry in Lodi, CA
"This is the best company i have ever worked with. There prices are affordable and they always have everything i need. Keep up the good work Automation Direct."
- Jonathan in CUT BANK, MT
"Received a sophisticated green reflective "welcome thank you " package in the mail yesterday from AD. It contained a well organized and well written content "Product Summary" color brochure with straight forward information and visuals, not overwhelming or a 2" thick catalog rather the main product highlights and concise info for the Customer to have a first pass understanding.
The amazing thing is that i was recently looking into control button stations and indicating lights, and I was pleasantly surprised that the package had a small handy "Product Focus" on that very topic with great visuals !! Kudos to AD's marketing team for a well put together "welcome thank you package - it shows how a company is focused to make the products availability and capabilities known to new and existing customers in a concise manner.
Whoever at AD came up with the idea of the green reflective envelope easy to open side tab , keep it up as it stands out nicely when receiving a bunch of junk mail with plain old looking beige white that no other company would think twice about improving a response from a customer to open up the package."
- John in Lexington, MA
"The best customer and product support I've experienced with any type of supplier hands down. Product diversity, availability and value that is unmatched in the industry. As a field service engineer and custom automation builder I find it more profitable and efficient to use Automation Direct and all of the value added services they provide.
Mike "
- Field Service Engineer in MILFORD, MA
"Automation Direct is now my one stop shop for all pneumatic components.
They have the biggest selection of parts, and the shipping is prompt.
No more searching the internet for this part and that part.
Highly recommended!"
- Donald in STUDIO CITY, CA
"Not only are the products high quality, numerous and easy to choose on the website, THE PRICES ARE REALLY GREAT!
Example, we looked at VFD (Variable Frequency Drive) from several suppliers, Automation Direct was about 1/2 the price, and we see no reduction in features, reliability, and setup. Really, why buy anybody else's VFDs?"
- Gary in ORANGE BEACH, AL
"Easiest Web-Site to order from.
We always have the items the next day."
- T-ROY in GREENVILLE, SC
"I have been working for my company for the last 9+ years as the purchasing agent. The company had been purchasing from Automation Direct long before I came on board here. In my 9 years of experience with AD, they have always been very easy to work with and order from. The product is here in a very reasonable amount of time. The product is always top quality with never any issues. We have never had to return something to AD up to this point as well. AD's delivery time is inpectable along with the free 2-day shipping on orders over $49. We will continue to purchase from AD now and in the future.
Thank you! "
- Ruthie in SAN DIEGO, CA
"Automation Direct is my #1 source for all of my companies automation needs. You just simply can't beat their cost and quality! Pair that with excellent customer service and it makes an unbeatable combination. Way to go Automation Direct!"
- Jason in PARAGOULD, AR
"Always fast shipping. Never had problem with custom and duty.
Easy to find products and specs on website. Really good product at good price."
- Patrick in DRUMMONDVILLE, QC
"Automationdirect has become my new 1-stop shop for all my electronic purchases. I have been able to eliminate several different vendors in exhange for these guys. Customer service, technical support, pricing, selection, and of course, the free shipping can't be beat. Kudos to AutomationDirect for the excellent job you guys do."
- Josh in WEST MEMPHIS, AR
"I am a maintenance manager for a plastics extrusion company. We have slowly changed from Allen Bradley and other HMI and PLC's to all Automation Direct products. They are, by far, superior to all others! Especially in service and support. The free software upgrades are a big bonus, as well. I am also in the process of changing many other products over to AD products because of cost and quality. I have been using Automation Direct for over ten years, and hope to continue the excellent relationship for many years to come. Keep up the good work, AD!!"
- MATTHEW in LYNDHURST, NJ
"I have been a customer since Automation direct was PLC Direct.All the products that I use hold up to industry standards. I have always been pleased with Automation Direct.
Their web site is by far the best on the web. And as far as tech support goes questions are answered quickly and precisely without having to jump through service contract hoops. "
- Brian in GARDNER, MA
"AutomationDirect has great customer service and support. When I get stumped...they always quickly help out and get me going. They know their products. Very Friendly staff, make me feel like I am their number one customer."
- David in HOMERVILLE, OH
"It all started with one purchase of an AC drive that was low cost, and frankly an experiment to see if a low cost drive could do the job. It most certainly did. Years and many solved problems with Automation Direct equipment have passed, and the customer service is excellent, especially in this day of overseas help desks. My first choice in automation is Automation Direct, and with more products coming on line it keeps me looking for new items that were not previously available. Great work AD, and thanks!"
- Kurt in HOPE, IN
"Automation Direct has excellent customer service and a wide range of products. I Highly recommend them."
- Todd in FARMINGTON, NY
"I have used Automationdirect since I have started in the automation sector and I am very pleased with a lot of their products. I like a lot of their products, very wide selection range, practically everything in the control panel, installation of the control panel. I would like though that they would give the customer the opportunity to SUGGEST products (like a Din size knockout say for the SOLO temp controllers...slim design relays....etc:)
The tech support is unbelievable and I have not found any in the industry that is better. Always get through to tech support right away, never have to placed on hold for long periods of time, that is really appreciated. It let's us do our thing and move on to the next problem in short manner.
Also, shipping is arguably their biggest strength. Here in Canada it is always a problem getting parts in from the USA and you always worry about import duties and brokerage fees. Automationdirect had this figured out to really help their customers in Canada.
On a scale of 1-10, I would give them a 9.5 with a big thumbs up. Keep up the good service guys. It is a pleasure using ADC as my automation supplier.(Oh, and I like their tool selection also.)
Thanks.
Joseph Hofer"
- Joseph in RAYMOND, AB
"I recommend automation direct any chance I get when I talk to others in my industry. I love the selection of products, to how fast the delivery is, to all the additional education how to videos. Automation Direct has made a huge impact on my business to be able to put out a better product, faster and at a more competitive price helping me get more customers. "
- Steve in SUMNER, WA
"If all companies worked like Automation Direct, the industrial world would turn a lot faster. Not only do they have a fantastic website and easy to obtain manuals, but they actively use social media like Youtube to show how to use their products in specific circumstances. Every time I've called with a question I have had fantastic service. They have highly knowledgeable staff who have gone above and beyond to help get to the root of a problem (that ended up being a problem with my program). I also absolutely love the FREE programming software and that each PLC comes with a month of free online training.
Automation Direct absolutely ROCKS! "
- Matt in VALPARAISO, IN
"Automation Direct is a great company for many products I use in my systems integration business. I have used many of the products they sell including motors, operator interface, relays, power supplies, wired operator devices (push buttons, selector switches, etc.), fuses, dynamic braking resistors, wire and cable, and circuit breakers. Their delivery and pricing is excellent. Shipping is fast and usually free. I rely on them and they are a big reason my business has been successful."
- JIM in CHARLOTTE, NC
"I have been using Automation Direct for my electrical and pneumatic control needs since 2001. First just the basics such as terminal blocks, pushbuttons, simple timers, and relays. Now I'm purchasing PLC's, HMI's and so much more. Many of the components are superior in quality at or below the cost of the competition.
They listen to what we have to say because they continuously expand their product line.
Delivery is excellent, I would go as far as to say the best in the business. Ordering is simple and the website is outstanding.
It's really refreshing to get the software for their PLC, HMI's for no or little cost versus getting KILLED with software license fees from the competition.
I'm very happy with AutomationDirect.com "
- Mark in SAINT CHARLES, IL
"We use Automation Direct on a daily basis. Because they have everything we need at a great price, they save us a lot of time in the quoting process."
- Allan in CHARLOTTE, NC
"Automation Direct has been my go-to supplier for years. My fist dealing was about 15 years ago, when I purchased a Hitachi drive. Over the years the product line has expanded, and always at unbelievably low prices.
But it is not merely about price - There are some unique items as well, I have three Click PLCs incorporated into our equipment, and in fact it is fair to say that virtually every piece of production equipment has at least one Automation Direct component.
I started with Automation Direct because it was the least expensive place to buy a compact drive (that I wasn't even sure if it would work in place of a strange foreign drive - but it did, perfectly!), Then I saw the Click! PLC as a possible answer to a problem (it was), and as they say, the rest is history. They have saved our company a lot of money, our machines are more reliable, and there is simply no other company like Automation Direct. Others can do some of it, but on the whole, Automation Direct is a very unique company, and they make my job easier!
Would I recommend Automation Direct to others? Absolutely! I already have and I continue to do so!
Please keep up the good work. I'm not sure who all will see this, I know there are many people "behind the scenes" that I will never cross paths with, just know that all your efforts are appreciated."
- William in WESTLAND, MI
"I was hesitant at first using their products. When I first started to use them I never looked back. I was just beginning to do programming and had the pleasure of visiting for training. The facility is amazing and efficient. I even tried to convince my wife to move their so I can get a job there. That didn't happen but I always talk about it and use the products. The range of products continue to grow and if you have ideas on what they should have they work to get them. I will always use Automation Direct as my one stop shopping for automated products."
- Calvin in OCALA, FL
"Great products at a great price. We use almost entirely Automation Direct products when we build control panels. They have a great selection of control products with new items added every month. I have used their plc's for years and have had success with them every time. I have only had to call tech support a few times usually because I didn't understand something I should have. Tech Support has always helped with my problem in a quick and helpful manner on the phone or by chat. Other companies in this field have made me wait hours or days for support."
- Mike in LEWISBURG, TN
"The name speaks for itself. Great line of products & support to back it up. It is the Amazon of Automation."
- harish in CERRITOS, CA
"The process was well laid out and fast. I think you shipped it in 3 hours and sent me a confirmation. That's crazy. Faster than Amazon. Very impressive. "
- Anonymous in CUMMING, GA
"I love Automations Direct's product line and helpful information when researching new products to use in our manufacturing business. They show not just the part you need but the necessary accessories that help us in designing machines and in pricing them too.
Thank you for all your helpful information available online."
- Shawn in MORGAN, UT
"Your products are great and shipping system is amazing!!!!"
- Brian in UNION SPRINGS, NY
"this is your one stop shop for everything automation at a great price! i would recommend Automation Direct to anyone looking for automation needs. "
- Trevor in RICHTON PARK, IL
"Every time I need something from Automation Direct it is an awesome experience because all of the people really know how to take good care of their customers and they are very friendly. This is something that just don't happen in company's much anymore!
Thanks and keep up the good work "
- darrell in ROANOKE, TX
"I am a 43 year old female that loves a challenge. I recently enrolled in an AAS Degree Program for an Electrical Technician. My Teacher (Mr. Elkins at Bainbridge State College) uses your web site to show us how great a company you are based on the knowledge that you give to your clients and all of the help that you are so willing to offer through chat or web seminars. I believe that education is the best tool to have in life. Thank You all so much for going the extra mile to educate and help those of us in life that needs that extra educated person to start or finish a job."
- Stacey Ogden in BAINBRIDGE, GA
"As an Industrial Contractor, we are called on by our customers to solve a wide diversity of problems - and more often than not they are an immediate need (e.g. during a scheduled shutdown or an issue causing a shutdown). From process controls, piping, electrical, mechanical, etc., we seek to assist our customers in providing value and quality to theirs. Automation Direct is quickly becoming a key asset in our toolbox for accomplishing just that. AD fills a niche that no one else does and to provide a HUGE stock in the same place as training, CAD files, spec sheets, and manuals for /everything/ at a price that often cannot be beat. This makes them a one-stop shop for process and automation controls. I am often asked by my customers and peers the best place to find what they need and my response is simple and direct: 3 places for 90% of anything you need that provide fast shipping, extremely competitive prices, HUGE availability, and the best customer service (Bar None): Amazon, Automation Direct, and McMaster Carr."
- Chad in CHATTANOOGA, TN
"Always on time deliveries. Have nevr had a PLC fail in 10 plus years"
- Mark in NORTH HAVEN, CT
"We are a Manufacturing plant so when one thing breaks down, we know we can count on AutomationDirect to provide us with speed of service. The website is user-friendly and very easy to navigate. AutomationDirect is by far one of our best vendors HANDS DOWN...... (its in my 'Favorites' folder)"
- ACCOUNTS in NORTH MIAMI BEACH, FL
"Tech support is fantastic. They always get me pointed in the right direction. It's nice to call a company where the people on the phone don't just read pages from the manual, they can actively help solve your issue because they know how the systems work."
- Adam in LAWRENCEVILLE, GA
"I have been using AutomationDirect hardware for a few years now, and the sales and support teams are just amazing!
They are my "GoTo" for all my automation needs!"
- Levon in SANTA ANA, CA
"I am blown away by this company. The service, the price, and the delivery are unbeatable. I believe that other companies should look to ADC as an example of how it SHOULD be done."
- MAEdwards in EFFINGHAM, IL
"Being able to get on your website, find a part with the price, order something and have it here as fast as we need it is very helpful! We have used Automation Direct PLC's also and have had good success with them! "
- Joel in NEWBURG, MO
"Using Automation is great! The easy process of searching for items needed, and the purchasing. Our business also appreciates the speedy delivery! A great feature from Automation. Customer service is fantastic as well. I like that when I call I am directed to an actual representative, and the service they provide is quick and efficient. All the representatives I have spoken to are all very friendly and nice. We will continue to use Automation for more year to come! Thank You for your service."
- Kindahl in LUBBOCK, TX
"AutomationDirect offers products that are equal to or better than competitors at a price well below their competition with technical support, in-stock tradition, and fast shipping unequaled by their competition. With AutomationDirect, you really do get more for less without having to sacrifice performance."
- SCOTT in HUNTSVILLE, AL
"My orders Always arrive on time! No other vendor even comes close to that!
Product selection, customer service and Tech. support are Top Notch!
Thank You AD!"
- Auotmation Direct Fan in RICHLAND, MS
"I have purchased components from Automation Direct for 6 years now and have spent thousands of dollars in automation equipment from this supplier. For that money they have provided me with great products at a fraction of the cost other automation companies. They have given me first rate product support and have never failed to deliver a single product to me on time. Best industrial automation company on the planet!!!!!! "
- BRAD in NORTH WALES, PA
"Love the website ordering. To par with other shopping websites, e.g. Amazon.com as far as the order process goes. All the information on the product (specs, data sheets, drawings) are easily accessible in the same ordering page.
I rarely have to talk to customer service but, when I do, they are courteous and efficient. "
- Daniel in NATIONAL CITY, CA
"The people at AutomationDirect are incredible. I have, on several occassions, had to match a part from another supplier. The Tech support and sales persons have been OUTSTANDING at matching what I need to what I had every time with no mistakes. They all have been a time and money saver not to mention FREE SHIPING. That's awesome service. Thank you AutomationDirect."
- william in COLLEGE PARK, GA
"Everything about Automationdirect is outstanding. From customer service and techinical support to low prices and fast shipping, everything has been a great experience. I have used the DL205 and DoMore series PLC's, the C-More Micro operator interfaces, AC Drives and power suplies in numerous projects and could not be any more pleased."
- David in ERLANGER, KY
"Hi,
AutomationDirect is incredible! You get excellent products at excellent price, and almost everything is stock! This means that my clients can count on me and AutomationDirect to receive their parts in a very short time, even for non-standard parts. AutomationDirect makes it easy for me to have hard-to-find part in very short time, and their service is both fast and perfect for my needs.
-AC Automates"
- Alexandre in GRANBY, QC
"Automation Direct is Awesome, They are rarely out of stock of any product. Great selection, great value. Customer service is out of this world. Easy to understand, more than willing to help with an issue if you have one. Tech support is equally awesome, Knowledgeable staff willing to help out if you have some questions or need advice.
I plan on using Automation Direct for all my electrical needs.
"
- Tim in SARASOTA, FL
"I started using Automation Direct to help with an automated dispensing system. I had essentially no knowledge of how any of this worked, and they were able to point me in the right direction with what to buy and how to set it all up properly. Truly outstanding company and a great reputation that is well deserved. A+ rating from me"
- Christopher in COLUMBIA, MO
"ADC is hands-down, one of the most reasonable company with whom we do business! My tech's speak highly of ADC products and I cannot praise Customer Service highly enough! No matter the question or issue we've come upon, EVERY person at ADC is helpful, friendly, courteous, professional, knowledgeable and accommodating! ADC knows that a "real, live person" has to have the ability to override a computer when a unique question or situation should arise, AND, most importantly, "gives their employees the immediate authority to truly take care of us, the customer"! Thank YOU, one and all, at ADC!"
- Mary in SAINT LOUIS, MO
"I have been purchasing components from AutomationDirect since 1999. The value is tremendous compared to the "big name" automation suppliers, and I have found the quality to be outstanding. Keep up the good work, and keep coming out with new offerings!"
- Joseph in JACKSONVILLE, NC
"I frequently recommend Automation Direct. I work in a process R&D setting where the smaller scale, fast service, fast shipping, are all critical to keeping us flexible and adaptable. The icing on the cake is that the prices are some of the best in the industry!
"
- Aidan in POULSBO, WA
"There is simply no competition in this area, none. Sure, you can buy similar, competetive (sometimes identical) items from others - but NOBODY has the combination of innovative products, low prices, unparalleled customer service - and online customer forum - that you can find at ADC.
One thing I *really* have to say that has made a HUGE help (and admittedly has put the purchase of PLCs into the hands of the common person) is the low cost of the Click! PLCs. But that wasn't good enough for you...free software and very reasonably priced programming hardware too. For the price of a few relays you can have a REAL, fully programmable PLC.
I am just starting another machine modification. I did the same modification to another machine before I learned about the Click, and it is a sight to behold - seven relays, two timers, some of the relays have been modified by bending contacts, some resistors and capacitors have been added to control relay timing, etc - not to mention the fact that it physically takes a lot of room (but it does work). I have my initial programming completed for the $79 Click! C0-00AR-D - using less than 2% of the available program space. I can tweak the program if needed without having to physically make changes. "
- William in WESTLAND, MI
"I have been so impressed...it's like service used to be when I was a young man! First, the tech helped me confirm the right controller/converter, then when I received he walked me through programming it so my machine would run properly. I will use AD for everything going forward....really like your approach to business!!"
- Raymond in BUFORD, GA
"We have been using automation direct for many years and they have unmatched support, price and products...best automation controls company, hands down...thank you!!"
- Adam in MITCHELL, SD
"I have been using Automation Direct products since the company started in 1994. Their products are the best most economical products on the market and their customer service and technical support should be a model for all other companies. There is no comparison. Great Job Automation Direct. KEEP UP THE GREAT WORK!!!!"
- Roy in MIDLAND, TX
"I have a customer that required a small scale solution, with the price to match. I have been a customer of the larger PLC manufacturers for years and have been asked to use Automation Direct. I gave the Click PLC a chance, and have been using them now for a year. I have had tremendous good fortune using them as they require no expensive support contract to use, and they afforded us a very small learning curve to program. We would recommend these PLC's and Automation Direct every time. From the packaging, all the way to the start-up I have had no worries. Thank you and I hope to be a customer for years to come."
- PEANJEngineer in TOMS RIVER, NJ
"Automation Direct is my "GO TO" automation supplier. They don't always carry 100% of what I need, but when I have to go else where I always cringe at inflated shipping prices, long lead-times, slow support, etc.
At AD, I can place my order online, at my convenience, and I receive the items in my area the very next day. Can't beat that!
I would like to see more "application notes", and a more active support/helpdesk role from AD staff in the forums. Maybe each product tech specialist/lead can spend a 30 minutes on the forum per day, in their respective area of expertise helping us folks with questions, issues, etc.
Keep up the good work!"
- Jeremy in BUFORD, GA
"We have used Automation Direct for some years now. The quality of products are exceptional. The cost is low, value is high. They have a technical department that will stand above any other that I know. Our company would be
lost with out them."
- BUTCH in PINE BLUFF, AR
"I found Automation Direct about 8 years ago in a control engineering journal. Once on the web site I was blown away with the prices and thought to myself this must be substandard items because the price was so low. Undaunted I made my first BOM on the AD website and found myself instantly hooked on this great tool. After a week or so my BOM was complete and my robot project was a go. It was easy to put the BOM into the shopping cart and within minutes most of the parts for the robot project were on their way to me. Never in my years of getting parts was the process so easy and complete. The wonderful thing is that that Click and C-more are still running to this day. Top quality and value with extraordinary customer service equals my number one place to shop."
- Julian in HICKORY, NC
"We have been using Automation Direct for over 16 years and have enjoyed the customer support as well as the inventory they carry. We have full confidence when we need something from here that we will have it in a couple of days as a general rule. Anytime we need anything or have questions we have always gotten a quick response and have always felt like we are important to them, a very rare and important attribute in the business world today and it is very appreciated by us."
- MarkD in LUBBOCK, TX
"I think you have some of the best support in the country all the way from products to service support and I always feel that I am a valued customer.
"
- Ron in CISSNA PARK, IL
"My experience with Automation Direct products has been absolutely great. The ease of use of your products, the customer service, affordability, and the simplicity of finding products is what brings me back time after time. Job well done!"
- Peter in BANGOR, ME
"The best thing about Automation Direct, is the fact that you cant beat the price and quality of its products. Similar products cost almost three times the amount if you went down to the local distributor for similar quality merchandise. Because of the low prices we are able to stock material for anything that pops up. I highly recommend Automation Direct for the quality and value of its products."
- Johnny in CARUTHERS, CA
"I have been purchasing for my small to medium sized company for about a year. Automation Direct is formidably among the top few vendors from which we purchase. I can rely on their speedy service and accurate fulfillment. Anytime I've contacted their customer service, they've been attentive, friendly and quick."
- Zanely in BOULDER, CO
"Great products, great prices, great quality, great tech support!"
- MICHELLE in WILSONVILLE, OR
"Every time I look for something on your site, I'm impressed with how much less prices are than what I can find elsewhere. Being in Canada, I really appreciate the 2-day free shipping. Product quality has consistently been good. Never had a support call where I did not get the required answer in short order. Automationdirect has become the first place I look for automation items."
- Joe in ST. ADOLPHE, MB
"We are an OEM, and we have been buying PLC's and other components from Automation Direct for over 15 years. Their parts, service, and support cannot be beat!"
- Dennis in PADUCAH, KY
"One of the best ordering websites that I have ever used. Great for creating bill of materials for repeat jobs. Great customer service and warranty on parts. I would highly recommend Automation Direct."
- Jim in MILWAUKEE, WI
"Automation direct has become a one stop shop for all of my automation needs. Orders are always shipped correctly and promptly, and the free shipping is great!"
- Martin in EDMONTON, AB
"Automation Direct Tech support is second to none. They always know what you're talking about and it doesn't take them any time at all to point you towards a solution.
Sales is wonderful to work with as well.
Automation Direct has always met or exceeded my expectations."
- Brett in WOLCOTT, CT
"I'm a big fan! Your free tech support is great! I find something new that I need or want almost every time I visit your site which I do often. Keep up the good work!"
- Ray in INDIANAPOLIS, IN
"The products are of a high quality but affordable. Automation Direct does not charge for there name unlike others out there. I use there products all the time. They are a great company. They figured out how to balance quality and cost. They such a large selection of products that they are a one stop shopping experience for jus about any project. There customer service is awesome. Any questions or problems they are right there to help. I love doing business with them and will continue doing business with them."
- John in MIDDLETOWN, NY
"Automation Direct has always been my "Go To" supplier, especially for important, time sensitive projects. The product selection is fantastic, the prices are always great and swift shipping is assured. That the shipping is free is just icing on the cake! "
- Ron in SHEBOYGAN, WI
"One of the best online experiences I have ever had. Great company as far as customer support, selection, quality, ease of ordering, and delivery. A+ all the way!"
- Mike in PORT NECHES, TX
"I have been able to use Automation Direct as a "one-stop-shop" for all of my automation and control needs.
The technical support staff is excellent and very knowledgeable; far beyond what I would have expected. They were able to understand and answer some pretty complex PLC programming logic questions that I had with the H0-CTRIO2 cards on my most recent custom machine build."
- Adam in KANKAKEE, IL
"It has been a pleasure to do business with Automation Direct. I even had the chance to tour their facility and I was impressed! I think they set a good example of a company should be doing!!! I have no negative comments!!!"
- Jorge in QUINCY, FL
"Excellent source, service, and pricing on the day to day parts we all use!"
- James in GERALD, MO
"I just wanted to say "THANK YOU" to the entire sales team. It is such a pleasure to place an order on the phone with you. The prices, selection, and fast shipping are great. The knowledgeable and friendly sales team is outstanding. "
- Jimmy in ATLANTA, GA
"It's really great getting such a variety of equipment from one location AND with free shipping (most of our orders are well over the $50 minimum). Add in the incredibly fast ship and transit times, and AutomationDirect is an incredible asset and valuable partner in our operations. We've been doing business with them for a long time (since their PLCDirect days) and will be doing business with them for the foreseeable future."
- O. G. Whiz in JERSEY SHORE, PA
"Value, Selection and Support are metrics I use for any supplier that I use for mission critical components in the Water and Waste Water industry. Automation Direct exceeds all my expectations on all three. Keep up the great job!!!! A+ supplier."
- Lee in FOLEY, AL
"AutomationDirect es la opción número 1 en la implementación de mis proyectos. Aunque existen muchas marcas en el mercado, algunas muy buenas y otras no tanto, AD ofrece la mejor relación costo beneficio en productos relacionados con automatización de procesos. Además el soporte brindado tanto en Español como en Inglés es excelente, tanto a nivel técnico como administrativo siempre me han dado respuesta a mis inquietudes y solución a mis requerimientos. Excelente calidad, buenos precios, manuales muy completos y de fácil comprensión, desarrollo constante de nuevas soluciones, rápidos envíos, empleados amables y comprometidos con los clientes han afianzado mi fidelidad a la línea de productos de esta compañía."
- Reinaldo in MIAMI, FL
"Working with Automation Direct has always been a solution for us. Automation Direct is our one and only stop for our provision of a wide variety of parts that I easily request from my desk. When I needed personalized help, the service was highly professional and efficient. It is a pleasure to deal with you."
- isaac in WINNIPEG, MB
"Great customer service department and an easy to use website make ordering from Automation Direct a breeze! We have been doing business with you for years and plan to continue for many years to come!"
- BETH in MONROE, NY
"Automation Direct has become my "go to" supplier and I try to buy everything I can from this company. Web interface is great, ordering tools like Favorites and Bill of Materials has saved me a lot of time. The free 2 day shipping at now $49 took away another barrier (I am on the West Coast - so regular ground is often a deal breaker for me).
Today I ordered at the very last minute (3PM California time). Order was processed and I got the tracking number. This instant verification and notification is really helpful.
The times I've called tech support, I've received fast and useful answers.
I everything for my panel building shop (and now wire as shipping is free), including the panels, parts, PLC's, motor controls etc. There are only a few items I use they don't carry, and I've put in suggestions for those.
Last week I used many of the sensor and encoder products for the first time and had good success and liked the quality.
Pardon the comparison, but Automation Direct is definitely the Amazon of this industry. I often use the website as a recommended benchmark to other distributors."
- Jack in COSTA MESA, CA
"At the company I work for, we have been ordering the majority of all our industrial control panel components from Automation Direct for 10+ years. Everything is so easy to do right from the website that I rarely even need to call in for support on their products. When ever I actually do need to call in, I never get the run-around. It seems I am always directed to either just the right person OR they are all so well trained and knowledgeable that it doesn't matter who I get, they have or quickly find the answers I'm looking for.
Quality components, amazing support documents, all the information to get the job done and Oh!, Free 2-day shipping!? Are you kidding me? I don't know why companies will still waste time and MONEY with the run-around from "industry standard" brands that are not any better than the tried and true, quality brands offered by Automation Direct.
We have had customers require us to use certain brand name components on machines we build for them, so we did and we had to pay high prices to get: updated software to program with, additional components to make it all work, tech support from "brand name" center to trouble shoot their hardware. And when our customer finally get the machine and are trying to figure out how to get these components to work with their systems and add certain features, its another call to tech support, the run-around to get to someone that knows, and order more parts to make it work. And then the customer said out loud, "why do we keep using this brand?"
So, long story long, if anyone is having doubts or concerns about using any product offered by Automation Direct, in my humble opinion you have absolutely nothing to worry about. They will help you every step of the way if you are new to a product. They will never leave you high and dry if there are any issues. Quality is definitely a non-issue."
- Cody in CEDAR CITY, UT
"You guys have saved me a bunch of money. You've helped me expand my business with your product selection and tech support."
- jim in MABANK, TX
"Good pricing, delivery, quality, tech support. Easy ordering.
Automation Direct is a great example of how a company should be run. I wish there were more like them. They're a pleasure to do business with."
- William in PORTLAND, OR
"They seem to have culled down all the products in the world to a useful set that are properly priced, yet no junk. And they can offer their own support for most of them, not shuffle me off to the manufacturer. Many people have started using them based on my recommendation, and they thank me."
- Chris in KETTERING, OH
"The difference between Automation Direct (AD) and "brick and mortar" (BAM) places are stark:
With BAMs, you don't know the exact cost of a part because they play these customer multiplier games. If they don't have stock in it (which is usually), they always quote 5-7 days. When it doesn't come in 5-7 days, you have to complain and cajole until they ship in 3-4 weeks. Also, because they don't have stock, they ship multiple times with multiple shipping bills. Then, BAMs bill multiple times, which drives accounting crazy and drives up costs. Finally, sometimes finding the correct manual or an accurate CAD drawing is impossible.
With AD you know the exact costs, exact stock, and have access to all CAD and manuals ON THE SAME SCREEN!!!! What a great concept! Because they have great stock in everything, there is usually one shipping cost and one bill. If they don't have stock (rare), AD is usually very accurate in their estimated shipping date. I think that I had to cancel one item (out of hundreds of items that I ordered from them) due to long shipping time.
AD saves costs and time in purchasing industrial control equipment. I use them whenever possible. "
- PAUL in MEQUON, WI
"Once again you have provided a quality product with competitive pricing and fast delivery. I've never been disappointed by AD and will continue to come back. Thanks "
- ANDY in NEW RIEGEL, OH
"If every company where as amazing as Automation Direct life would be much easier. On my first order I pressed the submit button at 5:15 PM in North Carolina and received my item at 10:30 the next day from Atlanta. Never even paid for expedited shipping...just went standard. I was blown away. The Limit Switch was rock solid and priced way better than the competition.
David
Charlotte NC"
- David in CHARLOTTE, NC
"Automation Direct has always given excellent products and tech support at a fraction of the price I would have to pay for a competitors products. It is good to see a company that truly cares about pleasing its customers."
- Steve in AMARILLO, TX
"Your company is exactly what I was looking for. Detailed specs are a must when working with automation products, and I have not needed to ask any questions as all the information is already on the site. Lightning fast shipping has been great, and when I make future orders I will not think twice about availability; again right there on the site. Keep up the great work! You are truly making it a pleasurable experience to shop online."
- Dan in AKRON, OH
"As an automation integrator, Automation Direct is usually my first stop when starting a new design or developing a proposal.
Their web site has all of the specifications and information needed when trying to come up with solutions for easy and difficult design challenges.
Another great advantage to my business is the ability to get pricing, check availability and place orders after normal business hours (this is the time I can work without interruption).
Keep up the great work!
"
- JAY in COLLEGEVILLE, PA
"Customer support OUTSTANDING!Great Price and online manuals.We are ordering more and more parts threw AD then ever before!"
- JUSTIN in MOUNDSVIEW, MN
"I have been a customer of automation direct for over five years and the reason that we are a steady customer for Automation Direct is simple. Quality product that is affordable to our customers and the service/customer support is consistantly excellent.
Thank you
Mark Muth
Gyver Industries LLC"
- Mark in WELLINGTON, CO
"I place all my orders online and have had nothing but good results.
I made a suggestion some time ago and within a few months the request was followed through and added as a service. Try that with AB and see how hard they laugh.
The Tech support is second to none, regardless of the product.They even helped me with a painful interface between a Laser Mic. and a DO06 that just did not want to talk to each other. They are courteous and very patient with my growing knowledge base.
I am looking forward to see what they add next. Keep up the great work!!"
- Willie in CAMDEN, AR
"Excellent web setup, product is easy to find. shipping and payment is easy to use, overall a exccellent company to order from"
- Rick in PARRY SOUND, ON
"Good products and great prices. Not a billing or shipping mistake yet. Customer and/or tech support is extremely knowledgeable to the point of even being able to help with PLC programming. Very few companies I deal with are as good as Automation Direct."
- Bryan in WYOMING, PA
"Products are excellent, delivery is unsurpassed, customer service is excellent, prices are very good
Automation Direct is an AAAAAAA++++++ Company, I highly recommend it.
Bob Moon"
- Bob in CARSON CITY, NV
"I have been buying products for over 3 years from automation direct. they have done a great job of taking care of us, and provide a supper value. recently, we have moved into more complex project with PLC, and there tech support has really helped us jump start this program. Thanks!"
- Robert in CENTENNIAL, CO
"Your technical assistance is second to none.
You process & ship orders very quickly.
Your return policy is the best I've ever seen!
Thanks!"
- Timothy in DES MOINES, IA
"Fastest delivery times on the Net. Good products (on par with other IEC types), good pricing, and fast responses to inquiries. What more could you ask for?
Have already recommended this company to other control component buyers and users. "
- Dan in ASHVILLE, OH
"WHat can I say? You guys have saved my bacon on more than one occasion. I wish more of the products were domestically produced, but other than that, I'm very satisfied and have been since the old "PLC Direct" days. Keep it up, you should be used as a lesson to the big boys, like Siemens and Allen Bradley on how to treat customers!"
- PETE in PLYMOUTH, MI
" I have been in the machine design trade for 15 years and never found a company like this one. The support you receive when working with this company is unheard of. Some companies charge for tech support. The software is friendly and all the information you need is available online. The company is how most should be ran."
- AUTOMATION123 in AFFTON, MO
"Way back when you only sold PLCs you had the best software tools and support.... With your expanded product line, you are FANTASTIC. I've placed orders after 5pm and gotten delivery the next day. Your customer support is the best I've ever encountered. I was fortunate to attend one of your in-house technology seminars. Your staff really appears excited, loving their jobs and seemed to look forward to coming to work every day. I was very impressed by the huge, immaculately clean automated warehouse and order fulfillment system, a workplace that focuses on both real customers (like me) and in-house customers, very low turnover, and your President who is the biggest Star Trek Geek (who actually has a job and family) I've ever met. I love this place... wish I was close enough to work there. Forget just PLCs, or motor controllers and contactors. You guys have added motor gearboxes, tools and now, PNEUMATICS. It's all there on your website, descriptions, prices, and the parts are sitting on a shelf just North of Atlanta.
Keep it up guys.. "
- Barry in SENECA, SC
"Automation Direct is the best vendor of automation products that I have ever used and second best is not even close. I make regular decisions to purchase automation products from Automation Direct based solely on the quality of the web site and the availability of knowledgeable technical support staff. There is that super low price thing, as well :)
"
- Steve in CHARBONNEAU, OR
"Great products and reasonable prices keep our company coming back time after time. The Tech support team has helped me on numerous occasions, and every time they have helped get us back on track in a very timely manner. I used to work in the construction field and I reccomend Automation to all my contractor friends, and will continue to do so with anyone that is looking for quality products at reasonable prices! "
- Mike in CLEVELAND, OH
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