AutomationDirect Company Reviews
AutomationDirect strives to provide a Best Customer Experience every day to every customer. We welcome all comments and feedback.
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Quality
4.9
Selections
4.9
Support
4.9
Customers say
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(5.0)
This is one of the nicest backpacks you can find, this thing has a better design for tool storage than most, and is extremely heavy duty. I am very pleased with the quality, and it looks good too, which not the biggest need, but nice to have.
(5.0)
I've been using Automation Direct as my preferred supplier for several years. I like the layout of the website, and the filtering options are very useful. I haven't had any problems with the quality of the products, that are not good for the price, they're just good period. Shipping is fast and orders have always been accurate. Most of the products have good documentation, the few times I've needed additional support it was easy to make a phone call or send an email and get a quick answer. The catalog is always growing, I try to keep an eye on the new products.
(4.3)
Overall, Automation Direct is the right place to find everything I may need in one place. It is easy to get in touch with customer support for all the vendors and they do a good job at getting you going again. I like the range of products offered and the price point. However, the Productivity Suite can be a little complicated to the untrained programmer as compared to other vendors.
(5.0)
I am satisfied with the web site and quality of the product
(5.0)
Automation Direct is one of my go to vendors for a wide variety of products. For almost every situation or problem that I have had, Automation Direct always has a solution waiting. The time it takes to ship parts out and the price of the items are always great. I have not needed customer support from Automation direct other than setting my account up with my company and it was easy to do so. In my experience of using Automation Direct products, I have always had products that last and have yet to fail. The quality of what you get vs what you pay is outstanding when compared to companies like (competitor).
(5.0)
Automation Direct has been my first supplier choice specifically for aluminum extrusion products because of the ease of ordering, extremely competitive price, quality of the products available and the incredible service/shipping time. There is no better supplier specifically for Al extrusion.
(4.7)
As a machine builder, system integrator, and UL 508A panel shop, we source a large share of our components from Automation Direct. Quality has been consistent across the product lines we use, and their UL-listed and recognized components make it straightforward to build compliant panels and keep our documentation in order. Datasheets, CAD files, and specs are easy to find, which saves time during design.
Value is one of their biggest strengths. Their standard pricing is often equal to or better than what we pay other distributors under SPAs, which helps us stay competitive on quotes. Service has been responsive, and their technical support is knowledgeable when we need application help or have a question about a part. Delivery is fast and reliable, and in-stock items typically arrive quickly, which keeps our builds on schedule and reduces the need to carry extra inventory.
Overall, Automation Direct is a dependable supplier and an important part of how we run our shop.
(5.0)
I rate Automation Direct 6 stars y because they are the best staff I ever have to deal with also they have a very good quality product .
(5.0)
Productivity2000 terminal block, 18-pin spring clamp, every thing from this line is a quality product.
(5.0)
A+!! Automation Direct is an absolute boss!! Ship quickly, everything in stock, packaged well, easy access website, on time, always our go to company!! Never a problem
(5.0)
Super products at great prices. Great variety of options. I enjoy browsing website because there is still much to learn.
(5.0)
Most of the Items on this website arrive to our site in 2 days or less. We order anything from push buttons and cables to Ethernet switches and signal conditioners. The quality has never disappointed us and the prices are competitive. Overall this site has been a reliable source for us even when other companies have price hikes or long lead times.
(5.0)
Company review, where do i start for Automation Direct?!? I notice most people tend to only leave negative / bad reviews when they have an issue. I like to leave good reviews as I experience deserving products, services and training. It's an easy one to write for Automation Direct!! All 3 categories they are doing great at!!
(5.0)
We have been using Automation Direct for over 15 years, and working with this company has been an absolute pleasure. Your parts always arrive quickly and exactly as described. Additionally, your customer service team has been exceptionally helpful, whether assisting us with product selection, technical support, or order placement. We consistently recommend Automation Direct to others whenever we can. Thank you for your excellent service.
(5.0)
Excellent service from AutomationDirect! Fast shipping, great communication, and a knowledgeable support team. They make ordering easy and always deliver quality products. Highly recommended!!
(5.0)
Automation Direct is a great company with amazing products that help you solve your problems every time. Thanks for your service.
(5.0)
Automation Direct continues to be one of the best suppliers for industrial automation and control components. Their combination of competitive pricing, quality products, and exceptional customer service makes them a go-to source for maintenance professionals, engineers, and OEMs. What stands out most is the ease of finding products on their website. The detailed specifications, technical documentation, CAD files, wiring diagrams, and customer reviews make it simple to select the right components for any application. Shipping is consistently fast, and products are typically well-stocked, minimizing downtime when replacement parts are needed. Customer support is also excellent. Technical questions are answered quickly by knowledgeable staff, and order processing is accurate and efficient. Whether purchasing PLCs, motor controls, safety components, sensors, or panel hardware, the overall experience is straightforward and reliable.
(5.0)
Automation Direct has been a staple for me and my father before me for many years. I remember as a kid having Automation Direct catalogs and products around the house and farm. Now as I make my way into a similar role in my industry, I use AD on an almost daily basis. Quality products, good pricing, customer service is top notch, and my orders are shipped on time!
(5.0)
We recently started using Automation Direct this year. Outside of the quick delivery and wide selection of parts, my biggest praise is their customer service. They have helped us with PLC technical support, great back end support on returns or misplaced orders. Its rare these days to get both quality service and affordable products. Will continue to use them.
(5.0)
Amazing products as always from Automation direct after using them at work for all my industrial needs I began purchasing from them for my own personal projects. Their inventory is super affordable as well as their 2-day delivery for $50 purchases is one of the greatest benefits from ordering here as I can always count on getting great quality products from them. While I have never had any encounters with their customer support my coworkers will say that they are dedicated to treating their customers right.
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